Clovr LLC

1. About Clovr

Clovr LLC is an AI-powered customer support and onboarding agency headquartered in Salt Lake City, Utah. We provide AI and human hybrid support services to businesses on a month-to-month basis. Our services are governed by the Clovr Master Service Agreement and Client Addendum entered into with each Client.

2. Eligibility

Clovr services are available to businesses only. By entering into an agreement with Clovr you represent that:

• You are a business entity or acting on behalf of a business entity
• You are at least 18 years of age
• You have the legal authority to enter into binding agreements on behalf of your business

Clovr does not provide services to individual consumers or minors.

3. Use of Services

Clients may use Clovr services solely for lawful business purposes as described in the Master Service Agreement. You agree not to:

• Use the service to transmit unlawful, harmful, or deceptive content
• Attempt to reverse engineer, copy, or replicate Clovr's proprietary systems or workflows
• Use the service in any way that violates applicable laws or regulations
• Provide false or misleading information during onboarding or ongoing service delivery

Clovr reserves the right to suspend or terminate service immediately for violations of these Terms.

4. Intellectual Property

All AI system architecture, workflow configurations, proprietary processes, and platform infrastructure developed by Clovr remain the sole property of Clovr LLC. Nothing in these Terms or the Master Service Agreement grants the Client any ownership rights to Clovr's systems or technology.

Knowledge base content derived from information provided by the Client is owned and maintained by Clovr LLC to ensure accuracy and AI performance. Upon termination, Clovr will return the Client's original source documents in their original format within 5 business days.

The Clovr name, logo, and brand marks are the exclusive property of Clovr LLC and may not be used without prior written consent.

5. Disclaimer of Warranties

Clovr provides services on an as-is and as-available basis. We make no warranty that:

• The AI assistant will be error-free or uninterrupted
• AI responses will be complete, accurate, or suitable for every customer need
• The service will meet every specific business requirement

AI responses are generated based on information provided by the Client and have inherent limitations. Clovr does not provide legal, financial, investment, or medical advice. The AI assistant will not provide such advice on the Client's behalf.

Client acknowledges that AI-generated responses may occasionally contain inaccuracies. Clovr is not responsible for business outcomes, customer decisions, or revenue impacts resulting from AI interactions.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Clovr's total liability to any Client under these Terms or the Master Service Agreement shall not exceed the total fees paid by that Client in the 3 months preceding the claim.

Clovr is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of customers, or loss of data, regardless of the legal theory under which the claim is brought.

7. Confidentiality

Each party agrees to keep the other party's confidential business information strictly confidential and not to disclose it to any third party without prior written consent. This includes but is not limited to pricing, client lists, system architecture, and business processes. This obligation survives termination of the service agreement.

8. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any dispute arising under these Terms or the Master Service Agreement shall first be addressed through good faith negotiation between the parties for a period of 30 days.

Unresolved disputes shall be submitted to binding arbitration in Salt Lake City, Utah under the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable legal fees and costs.

9. Business Use Only — No Minors

Clovr services are intended exclusively for business use. Our platform is not directed at consumers or individuals under the age of 18. Clients are responsible for ensuring that their use of Clovr services complies with applicable laws regarding minor data protection, including COPPA where applicable.

10. Third Party Services

Clovr's platform integrates with third party services including Anthropic, OpenAI, Supabase, Chatwoot, and Slack. Clovr is not responsible for the availability, accuracy, or performance of these third party services. Outages or changes to third party services may temporarily affect Clovr service delivery. Clovr will notify affected Clients promptly of any material third party service disruptions.

11. Changes to These Terms

Clovr may update these Terms from time to time. Clients will be notified of material changes via email or their dedicated Slack channel at least 30 days before changes take effect. Continued use of Clovr services following the effective date of changes constitutes acceptance of the updated Terms. The current version of these Terms is always available at getclovr.com.

12. Contact

For questions about these Terms, contact us at: